The EVP Office application successfully connected to our servers, but when it tried to write the initial handshake message, it never arrived, and the server hung up. This is usually caused by a firewall on your network preventing out-going data. Please contact your IT Department and see the Installation Tutorial section on firewalls.
Error Messages
What does “Log-on failed: Log-on failed, waiting for response: No message in Talk_Wait(): Event 3” mean?
This means that the connection between the application and EVP Systems dropped unexpectedly. It’s usually a hiccup with the public Internet between you and our servers, and the easiest solution is often to wait a minute and try again. If the problem continues for more than a day, there might be a more persistent issue […]
What does “Log-on failed: Talk_CreateTcpClient() failed: Sock_Handle_OpenClient() failed (-10060)” mean?
The initial connection between the application and EVP Systems servers timed out—the connection wasn’t rejected, but the data never made it to our data center, or the response never made it back. This is likely the result of a firewall on your network, preventing outbound data from being sent. Please see the section of our […]
What does “The connection could not be opened. Does your computer have Internet access?” mean?
It means that the EVP Office application you’re using couldn’t resolve the hostname of the server it’s trying to connect to, which is usually the result of no Internet connectivity, but might also be caused by a firewall. At the start of an evaluation, the application will try to connect to dc1.evpsys.com or dc2.evpsys.com (if […]