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What does “The connection could not be opened. Does your computer have Internet access?” mean?

It means that the EVP Office application you’re using couldn’t resolve the hostname of the server it’s trying to connect to, which is usually the result of no Internet connectivity, but might also be caused by a firewall.

At the start of an evaluation, the application will try to connect to dc1.evpsys.com or dc2.evpsys.com (if you’re using the “Classic” evaluation method) or dc.evpsys.com (if you’re using “Secure”).  If those names can’t be resolved to IP addresses, then the program will assume you don’t have any Internet access at all.

If you do, however—you might be able to use other applications, like a Web browser—you may instead have a firewall that’s restricted your name resolution.  Please contact your IT Department to see if they can explain why the resolution is failing.

Details about how the EVP Office applications connect to our servers is available in the Installation Tutorial.

Posted on August 13, 2020 •

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Things You Should Know

  • A Lockdown Check-In on October 5, 2020
  • Upgrade Your Invoice on September 21, 2020
  • EVP Systems Introduces Modern, Streamlined Website on August 13, 2020
  • EVP Office 8.5.0 Released on June 17, 2020
  • EVP Systems Continues to Support Retired Versions of Windows on December 4, 2019
  • EstateVal 8.4.0 Prices Foreign Currencies, Precious Metals on October 25, 2019
  • GEMS Adds EVP Everywhere for Faster, Easier Pricing on April 15, 2019
  • EVP Office 8.3.1 Now Available; Features Easy Pricing of Puts and Calls on March 15, 2019
  • Reminder: Fee Changes Coming in 2019 on December 28, 2018
  • TEdec Adds Built-In Evaluations, with EVP Everywhere on December 3, 2018
  • Primary and Composite Exchange Pricing in EstateVal
  • A Brief Introduction to EstateVal

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About EVP Systems

Trusted by thousands of banks, brokerages, and law firms, Estate Valuations & Pricing Systems has been the leading provider of high-quality security evaluations for estate- and gift-tax purposes for over 35 years.

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